FAQ

I loved that soap, but you sold out. Will you make more of it?

• Probably not. My soaps are small batch, cold process soaps. While it is possible that some soaps may be remade in the future, I can't make that promise. Also, keep in mind that if I do decide to remake them, they may not look exactly the same as the first time. 

What is cold process soap?

• Cold process soap making involves combining an oil with lye and letting it cure for about 8 weeks.

I just placed my order, when will it ship?

• I allotted 2-4 business days for packaging and shipping orders. Orders will be shipped out on Mondays and Thursdays. Orders placed Fri-Sun will be shipped on Mondays. I do not work weekends. 

I never received my order, what do I do?

• Make sure that your package is truly lost. Check with your neighbors and any potential hiding spots the package may have been placed. 
• In the event your package is truly lost, you will contact me @ sudzykudzusoapco@gmail.com with your name and order number and message regarding what is happening. Due to the nature of my product I can not promise replacements of exact items, but options will be available. 

I received my order but I don't like it. Can I return it?

• Sorry friends, but no can do! These products are sealed for your safety so you know they have never been used before. Given the nature of the products they can not be resold and would be destroyed. For this reason please make sure to read the ingredient and fragrance notes carefully.